We ask when making an appointment that you do your best to keep your appointment and be on time. Please arrive 5 minutes prior to your appointment start time to help us better ensure we can stay on time for all appointments. If you do need to cancel or re-schedule an appointment, we appreciate having a 24-hour advanced notice.
As a gesture of grace to our valued Guests, at this time we still accommodate Guests who are running late for an appointment by up to 10 minutes past the scheduled start time – except for appointments consisting of only a single service with a 15-minute estimated duration, such as a beard trim, clean-up or facial waxing service, in which case for these appointments we accommodate Guests running up to 7 minutes past the scheduled start time. Arriving any later for a scheduled appointment is considered a no-show.
Starting July 15, 2021, any first no-show within a calendar year is subject to a 50% no-show fee, which is equal to 50% of the value of service(s) booked; any additional no-show within the same calendar year is subject to a 100% no-show fee. Any late cancellation or re-schedule occurring within less than 2 hours before the appointment start time is subject to a 50% fee, which is also equal to 50% of the value of service(s) booked.
We reserve the right to enforce a walk-in-only or pay-ahead-to-book policy for Guests who exhibit patterns of being late, cancelling or re-scheduling within less than 2 hours of an appointment, no-showing, or any combination of these. By booking with us, you consent to being subject to our fees as payment for our time that we had set aside for your appointment. Missed appointments affect not only the business but also the stylist – a 1-2 hour gap in a stylist’s schedule can have a significant impact on a stylist’s earning potential, including both income provided by the business as well as any gratuities you may have otherwise provided.
By agreeing to our appointment policy and booking with us, you authorize us to charge the credit card you may have on file with us or to make payment upon request for any no-show or late/re-schedule fees incurred. When booking online, you will be asked to place a valid card on file to hold your reservation – your card is held securely via PCI-compliant processes and the actual full card number is neither stored in our point-of-sale system nor visible to our team.
Thank you to all of our loyal Guests, and we truly appreciate your support and understanding!